The AI receptionist that answers every call, books every appointment, and triages every emergency — at 8 AM Monday or 11 PM Sunday. So your shop never misses another customer.
Most shops lose more in missed calls than they pay a full-time tech — and they don't realize it until they look at the numbers.
OnDuty doesn't just answer the phone. It connects to the tools you already use — so bookings show up where you can see them and follow-ups happen automatically.
Caller name, number, intent, urgency, outcome — written to your sheet the moment the call ends. Open it Monday morning and see exactly what happened all weekend.
| Name | Intent | Outcome | Urgency |
|---|---|---|---|
| Marcus R. | Booking | Booked Sat 2pm | Medium |
| Sarah K. | Emergency | Tech dispatched | High |
| James T. | Quote | Quote sent | Low |
| Lisa M. | Reschedule | Moved to Mon | Low |
| David W. | Booking | Booked Tue 9am | Medium |
The moment a customer books, you get an email. Name, address, service, time — everything you need to dispatch.
No double-entry. No copy-paste. The appointment shows up on your dispatch board the second the customer hangs up.
After each completed service, OnDuty asks how it went. Happy customers get routed to your Google review page. Unhappy ones go to you privately, so you can fix issues before they become public.
OnDuty isn't a phone tree. It's a fully trained front-desk agent that runs your booking, triage, and follow-up — all in one.
Confirms the service, the address, the time, and writes the booking directly to your dispatch board or Google Calendar. No double-entry. No human relay. Customer hangs up booked.
Routes "no heat" and "gas smell" to your on-call tech. Logs the rest.
Hours, services, prices, service area. Trained on your business — not a generic script.
Holidays, weekends, 3 AM during a heat wave. Never out sick. Never on PTO.
Natural conversation, real interruptions handled, no robotic loops. Customers don't realize.
Happy customers get prompted to leave Google reviews. Unhappy ones get routed to you first — privately.
Sends SMS reminders 24 hours and 1 hour before every visit. Cuts no-shows in half.
Recognizes when a real person is required — billing, manager calls, complex situations — and routes accordingly.
Currently serving HVAC shops. Plumbing, electrical, and other home services coming soon.
No long contracts, no enterprise rollout. We get you up and running fast — then keep tuning.
20 minutes. We learn your services, hours, pricing, dispatch flow, and what your worst calls sound like.
Your AI is trained on your shop — your voice, your scripts, your emergency logic. Tested before launch.
We launch on your line and monitor every call for the first 30 days. Then ongoing optimization, monthly.
A great human receptionist is irreplaceable. The problem is the math — and what happens at 9 PM on a Sunday when your customer's furnace dies.
For complex situations that need a real person — billing, escalations, judgment calls — OnDuty transfers to you. The best of both.
Book a 15-minute call and we'll walk through how OnDuty would handle your missed calls — using a real recording from a real Baltimore HVAC shop.
Book a 15-min call