24/7 Intake Line
Answers every call with the same unhurried patience, at any hour, without the caller ever hitting a queue.
For behavioral health providers
Someone finally worked up the courage to call.
It can take months for a person to make that call, and one voicemail to undo it. Your AI receptionist answers with patience every time, recognises a crisis when it hears one, and books the intake appointment.
- Answers with patience
- Crisis-aware routing
- Books the intake
What it does
Answer the call that took months to make.
In behavioral health, the cost of a missed call is not a lost booking. It is a person who does not try again.
Crisis Recognition & Routing
Trained to notice crisis language and respond immediately — surfacing the 988 Suicide & Crisis Lifeline and following your on-call protocol rather than continuing a booking flow.
New Client Scheduling
Books the intake appointment into your calendar while the person is still on the phone and still ready.
Waitlist & Availability
Most practices are full, and "we are not taking clients right now" ends the call for good. The agent says who is accepting, who takes their plan and how long the wait is — and puts them on the waitlist instead of letting them leave with nothing.
Warm Transfer to Your On-Call Clinician
Trained on your team and your escalation protocol. When that protocol says a person should take this call, the agent hands it over warmly and stays on the line until someone picks up — no queue, no callback promise, no starting over.
Reminders, and Reviews Only If You Want Them
Reminders before the intake appointment, where no-show rates are highest of any field we work in. Review requests are available too, but plenty of practices here decline them on privacy grounds — it stays switched off unless you ask for it.
A Completed Intake, Before the Callback
Works through your intake questions on the call — contact details, carrier and plan, what is going on in general terms, when they are free, who referred them — and routes the finished intake to the clinician or coordinator who should see it. They call back already knowing who this is and whether you take the plan, instead of starting from a name and number. Formal screening instruments still belong to your clinicians.
Why us
Why not the answering service you have?
Because in this field the first thirty seconds decide whether there is ever a second call.
Every caller gets your best version
A front desk at 4:55 on a Friday is not the same front desk as 9 a.m. Monday. This one does not have an off day.
It does not take the call home
Absorbing distress all day is why front-desk turnover in this field is what it is. The agent takes that volume so your people do not.
A referral spike changes nothing
Three people calling at once is three calls answered, not two voicemails.
Sometimes easier to talk to
In a small town the person answering the practice phone might be a neighbour. Some callers say more to something that plainly is not.
How it works
Live in about two weeks.
01
We know your business
We have built this for your industry before, so nobody starts from a blank page. One call covers what is specific to you: your services, your pricing, what counts as an emergency and who it reaches.
02
We build and you test it
We build the agent and hand you a number to call. You try to break it. We adjust until it sounds like the person you would have hired.
03
It goes live on your number
On your existing line, forwarding the way you choose — all calls, after-hours only, or just the ones your team cannot get to. No new hardware.
PHI handled under a signed BAA
A Business Associate Agreement is in place with the voice infrastructure your agent runs on, and we sign one with your practice too. So the agent can take what it genuinely needs to book the appointment, rather than dancing around it — and you can show your compliance officer exactly where the data goes.
- You choose what is stored
- Per agent: full transcripts and recordings, PII excluded, or basic call attributes only.
- You choose how long
- Retention is set per agent, anywhere from a single day to two years. Not one blanket default you inherit.
- Recordings are not just sitting on a URL
- Access to call recordings goes through signed, expiring links rather than a guessable address.
- A BAA with you, not just upstream
- We execute a Business Associate Agreement with your practice before a single call is taken.
Marketing
Once the phone is handled, fill it.
An AI receptionist catches every call you already get. These are how you get more of them. Same team, same accountability — and because we built your phone system, we can prove which marketing actually produced a booking.
See what we doWebsite Design & Build
Your site looks like it was built in 2014 and it doesn't book anyone.
A fast, modern site built to turn visitors into booked appointments — not to win design awards. Optionally with the voice agent built in, so the site answers questions and books at any hour.
Local SEO & Google Business Profile
You're invisible in the map pack while your competitor sits at the top.
The highest-intent channel there is: someone searching for what you do, near where you are, right now. We get you into the local three-pack and keep you there.
Make sure the next call gets answered.
Talk to the agent on this page — it is the same one that would answer your line.
Those are our office hours. Your AI receptionist keeps its own — 24/7, nights, weekends and holidays included.